EYEWEAR CUSTOMER SERVICE



GARANTÍA

Vulk Eyewear and Authorized Distributors warrant their article against breakage due to defects in material or workmanship for one year from the date of purchase.
This warranty is applied only by bringing a dated receipt which indicates the authorized store. If Vulk Eyewear finds that the breakage of article was due to a defect in material or workmanship, the product or the damage part will be replaced by the same item, or the same color, with no additional charge. In case that the corresponding product is not available, a list of alternative models to choose from will be made available for fast delivery.
Vulk Eyewear and Authorized Distributors may ask to have the product returned, in order to certify the cause of the problem. In this case, return charges will be customer’s responsability. The return shipping costs for the replaced product will be handled by Vulk Eyewear or Authorized Distributor. For the corresponding countries shipping adress, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. - This email address is being protected from spambots. You need JavaScript enabled to view it.


BASIC CARE

Do not clean the lenses with alcohol or washing-up liquids, as well as abrasive or dirty materials. Scratched polycarbonate lenses are considered normal wear and are not covered under warranty.
Please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. - This email address is being protected from spambots. You need JavaScript enabled to view it.
Our products will be repaired even if the warranty will be expired. Please contact our customer care to solve the problem.
We will provide you with the exchange / repair of your demaged  eyeglasses within 45 days from the confirmation of product delivery by the corresponding country office.


CUSTOM SERVICE

Argentina 0-810-444-5233
directiva europea
This product conforms to European Directive 89/686/EEC in according to European Standard EN 1836+A1:2007, (sunglasses filters for general use).
There are five filters categories, depending on the way lens filter the light. This categories are from 0 to 4. The 0 filter is used for low lighting conditions, during the winter and for cloudy sky and fotofobias.
Category 1: It is used in the city, in not very intense sunny days. Usually, this lens absorbes between 43% and 80% of radiations.
Category 2: It is used in bright conditions, even in bright winter days. Also for running, biking or oudoors sports (18 to 43%).
Category 3: It is used in very sunny summer days in order to protect the eyes. At the beach, on the snow or in very bright days (8 to 18%).
Category 4: It is used for heights above 3000 meters, especially for snow. It is recommended not to drive; in a tunnel, for example, this filter limits the vision almost comppletely (3 to 8%).

cuadro

In according to European Standard, Vulk Eyewear uses filter for lenses Category 3 (82/91% absortion of light) and 100% protection UV.


Filters Category:3